Your subscription cancellation rights in New Mexico
New Mexico regulates auto-renewal by administrative rule under its Unfair Practices Act: prescribed written notice in ten-point type, or the renewal provision is an unfair practice.
The short answer
New Mexico took the Massachusetts route before Massachusetts did: an administrative rule under the Unfair Practices Act rather than a standalone statute. The rule makes it an unfair or deceptive practice for a consumer service contract to carry an automatic renewal provision unless the seller gave the prescribed written notice — in at least ten-point type — covering how to cancel at the end of the initial or any renewal term and what terms apply if no cancellation notice is given. The frame to use in a dispute: not “you broke a subscription law” but “this renewal provision is an unfair practice”, which plugs directly into the UPA’s remedies.
Leutrim Miftaraj
Founder, SubTracker · Updated September 9, 2026
What the rule says
New Mexico regulates automatic renewal through an administrative rule under its Unfair Practices Act (N.M. Admin. Code 12.2.11): it is an unfair or deceptive practice for a consumer service contract to contain an automatic renewal provision unless the seller gives the prescribed written notice — in at least ten-point type — covering how the consumer may cancel at the end of the initial or any renewal term and what terms apply if no cancellation notice is given.
The construction matters the way it does in Massachusetts: because the duties live inside the Unfair Practices Act’s machinery, a non-compliant renewal provision is not a technical foot-fault — it is the defined unfair practice, with the Act’s enforcement and remedies behind it.
The notice architecture
The rule’s pivot is disclosure you can actually read and act on: written notice in no less than ten-point type, telling you how to give notice of your intent to terminate at the end of the initial term or any renewal term, and what the renewal terms are if you stay silent. A renewal provision that surfaced only in dense boilerplate, or a renewal whose exit mechanics were never spelled out, is precisely what the rule condemns.
Scope, honestly
The rule addresses consumer service contracts — the security contract, the maintenance plan, the service agreement pattern. The rolling monthly app plan may sit outside its specific terms; for those the general layers govern: federal ROSCA, the UPA’s broad deception prohibitions, and the contract plus your records — the no-statute playbook applies with the UPA as the sharpened second layer.
The order to work in
1. Find or miss the notice. For a covered service contract, ask in writing what ten-point-type renewal notice was given and when. Absence reframes the renewal as an unfair practice — say exactly that.
2. Cancel formally and keep proof. Written cancellation per the contract, delivery proof kept; dispute post-renewal charges with the missing-notice timeline attached.
3. Escalate. The New Mexico Department of Justice’s consumer protection division enforces the UPA; complaints framed as unfair-practice matters with documents are the ones that move.
This page gives general information, not legal advice. Statutes are summarised; the wording that binds is the current text of the law itself. For a contested case, a consumer-protection office or a licensed attorney in your state is the right address.
Source: N.M. Admin. Code 12.2.11 (Practical Law 50-state survey), checked September 9, 2026. · How we verify legal content
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Start freeFrequently asked questions
Does New Mexico have an automatic renewal law?+
By administrative rule, yes: under N.M. Admin. Code 12.2.11 it is an unfair or deceptive practice for a consumer service contract to contain an automatic renewal provision unless the seller gave the prescribed written notice in at least ten-point type, covering cancellation at term ends and the terms that apply absent cancellation.
What if the required renewal notice never came in New Mexico?+
Then the renewal provision itself is the unfair practice the rule defines. State that in writing, cancel formally with proof, and dispute post-renewal charges — the framing plugs directly into the Unfair Practices Act’s machinery rather than resting on the contract alone.
Does the rule cover my streaming subscription?+
It addresses consumer service contracts, so a rolling monthly digital plan may sit outside its specific terms. For those, federal ROSCA, the UPA’s general deception prohibitions and your own written records carry the weight.
Where do I complain about a subscription company in New Mexico?+
The consumer protection division of the New Mexico Department of Justice enforces the Unfair Practices Act, with the FTC covering the federal layer. Bring the contract, the missing or defective notice, and your written cancellation.
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