How to Cancel Noom
Cancel Noom without paying for months you did not want. Notice period, minimum term, early-exit fees, and a template letter if they require writing.
The short answer
You keep access until the end of the period you have already paid for, so cancelling early does not lose you time. Deleting the app or your account does not stop billing.
Leutrim Miftaraj
Founder, SubTracker · Updated September 29, 2026
Step by step
- 1
Find out who bills you
In the Noom app open Settings, then Manage Subscription. If it refers to the App Store or Google Play, cancel there.
- 2
App Store or Google Play
On iPhone: Settings → your name → Subscriptions → Noom → Cancel Subscription. On Android: Google Play → Payments & subscriptions → Subscriptions.
- 3
Billed by Noom directly
Sign in to your account on Noom’s website and use the cancel option in the subscription area.
- 4
Reach the confirmation
Decline the offers until you see a confirmation, and keep the confirmation email.
Before you cancel
- •Deleting the app or your account does not stop billing.
- •Expect several retention offers — discounts, coaching or a pause — before the final cancellation screen.
- •Free trials convert to a paid plan automatically if they are not cancelled in time.
Refunds
A refund for the remainder of a paid period is not the standard outcome. App store purchases follow Apple’s or Google’s refund process.
Before you cancel entirely
If cost rather than usage is the problem, ask about a freeze or hold before cancelling. Most gyms offer one, and it avoids paying a new joining fee later.
The category with real contracts
Fitness is the only category on this site where cancellation is a contractual process rather than a button, and treating it like a streaming subscription is how people end up paying for another year.
Three things make it different. Minimum terms of 12 or 24 months are standard. Notice periods of 30 days are common and some contracts require considerably more. And a meaningful number of operators still require cancellation in writing, by post, to a specific address — an email or an in-app request may have no legal effect at all.
Find the anniversary date
The single most important piece of information is your contract anniversary and the notice window before it. Many contracts auto-renew for a further full term unless notice is received a set number of days beforehand. Miss that window by a day and you are committed for another year regardless of whether you attend.
Work backwards from the anniversary date, add the notice period, and act before that. If the contract is unclear, ask the operator in writing for the exact deadline and keep the reply.
Freezing is often better than cancelling
If the problem is cost or a temporary inability to attend rather than a permanent decision, ask about a freeze or hold. Most operators offer one for a small monthly fee or free for medical reasons. It avoids paying a new joining fee when you return, which frequently exceeds the amount saved by cancelling.
Early exit on medical or relocation grounds
Most jurisdictions require gyms to release members who relocate beyond a reasonable distance or who have a medical reason preventing attendance. This usually requires documentation — a doctor's note or proof of a new address. It is worth asking, because operators rarely volunteer that the option exists.
If you are charged after cancelling
- •Keep the cancellation confirmation. An email or a screenshot showing the date is the document that resolves this, and it is much easier to save now than to reconstruct later.
- •If you are charged after cancelling, contact the provider first with the confirmation attached. Most reverse the charge without argument when presented with a timestamped confirmation.
- •If the provider does not resolve it, your bank or card issuer can reverse the payment. Card networks treat a charge after a documented cancellation as a straightforward chargeback, and the confirmation is the evidence you need.
- •For recurring card payments you can also instruct your bank to block future payments to that merchant. In the EU and UK, banks are required to honour this instruction even if the merchant continues to request payment.
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Start freeFrequently asked questions
How do I cancel Noom?+
In the Noom app open Settings, then Manage Subscription. If it refers to the App Store or Google Play, cancel there. On iPhone: Settings → your name → Subscriptions → Noom → Cancel Subscription. On Android: Google Play → Payments & subscriptions → Subscriptions.
Do I get a refund when I cancel Noom?+
A refund for the remainder of a paid period is not the standard outcome. App store purchases follow Apple’s or Google’s refund process.
What happens after I cancel Noom?+
You keep access to Noom until the end of the billing period you have already paid for. After that the subscription stops and you are not charged again.